Privacy policy

Last Updated: December 21, 2025

Entity: Kanal Collections (ABN 94 705 193 802)

Kanal Collections ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kanalcollections.com.au (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • Provide you with information or advertising relating to our products or services (where you have opted in).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

4. International Transfers

Your personal information may be transferred outside of Australia, including to Canada and the United States, where Shopify's servers are located. By using our site, you consent to this transfer.

5. Your Rights

If you are an Australian resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@kanalcollections.com.au or by mail using the details provided below:

Kanal Collections [Re: Privacy Officer]

Ridley Road, Bridgeman Downs, QLD, 4035, Australia

ABN: 94 705 193 802